Frequently Asked Questions
Everything you need to know about your Express shopping experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited and overnight options are available at checkout for faster delivery.
How do I return an item I purchased online?
You can return unworn items with tags attached within 30 days of purchase. Use our online portal to print a prepaid return label or visit any Express retail location for a free in-store return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order progress by logging into your Express account and visiting the 'Order History' section.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You have a 30-minute window after placement to cancel your order via your account dashboard or by contacting customer service.